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Our Services
We provide the following services,among others: Training,Consulting,Software supply,Application software Development
and Implementation support and Istallation of Data Communication Networks.
The services offered by VICATEL include the following among others:
- Training
- Consulting
- Suppporting
- Implementation
Also
ACL & ERA Supply
ACL & ERA Support & Emplementation
Consulting
VICATEL Consultants can assist your organization in automating your essentia controls complience and audit tests through the effective use of ACL's audit analytics software. This frees your valuable staff resources to focus on critical analysis and investigation and to resolving potential weaknesses of deficiencies in internal controls and core business processes.
ACL's Controls Testing Solutions draw on the extensive industry knowledge and experience of our Consultants and Technical Support staff. Our Consultants assist customers in driving more effective use of ACL audit anlytics software, scalable from departmental or business unit teams to enterprise solutions. Services include:
- Developing customized ACL script applications
- Helping you overcome your data access challenges
- Automating an initial set of high-priority control tests using ACL
- Providing guidance configuration and optimization of ACL Server Edition
- Assisting with the design and implementation of the most effective approach to integrating ACL audit analytics technology into organizational audit and control processes.
Whether your business challenges lie in the areas of fraud detection, controls monitoring, or auditing for compliance - or within the specific regulatory and operating environments unique to Government, Banking & Finance or Healthcare -VICATEL Consultants can incorporate standard Controls Testing analytics into customized solutions uniquely suited to your organization's needs.
Implementation
ACL provides end-to-end implementation services for all its technology products, ensuring clients realize the full benefits of their ACL technology investment. ACL Consultants have broad-based expertise and experience in transactional data analysis and controls compliance issues that they bring to all client engagements, to help organizations to respond with confidence to today's business and regulatory concerns.
ACL Technology Consultants bring years of industry, audit, and controls experience and a rigorously tested and proven methodology to every client interaction. They leverage best practices in audit analytics acquired and refined through years of working with the world's leading organizations in both private and public sectors. ACL Consultants are experts in implementing Continuous Controls Monitoring solutions, defining applications and implementation strategies that meet organizations' unique business needs, delivering fast payback and improved bottom-line results. VICATEL Implementation Services enable you to maximize the return on your ACL technology investment and empower you to use ACL technology to its full advantage. To further maximize the return on your ACL investment, ACL offers consultation services, flexible training options and superior customer support in all over the Country. For more information, contact us at
+ 255 22 21809558 or send us an email at info@vicatel.com |
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Training
VICATEL provides both Professional and End-User ICTTraining.The training is customer driven i.e. it can take place at
our Company's Training centre or at client premises.The training schedules are flexible to suit customer needs.
The Training offered by VICATEL include the following among others:
Professional
Professional IT training is targeted at IT professionals and expert end-users (power users). Professional training includes:
- Computer Audit
- CISA & CISM Review Courses
- ACL Fundamentals & Intermediate
- CFE Review Course
- Corporate Forensic Auditing
- Computer Security & Data Integrity
- Taxation of Banks, Financial Institution & E-commerce
- Computer Forensics
- Risk Based Internal Audit
Support Services
VICATEL commitment to customer support means you get a comprehensive, high-quality program that helps you accomplish more with greater ease. We provide personal, technical advice through highly skilled Support Specialists at our Global Help Desk, exclusive access to a comprehensive online knowledge base, and peer-to-peer information exchange. We also understand that not all customers have the same support needs, so we offer two levels of support, Premium and Standard.
Our entire support culture is built around enabling your success. From the in-depth training our Support Specialists receive, to continuous surveys of customers, we are focused on getting it right the first time. In fact, 90% of support calls are resolved within one day with customers continuously reporting a solid satisfaction rate above 8.4 out of 10.
Premium Support
Our goal is your success in applying ACL software for exceptional results. With Premium Support, you are assured maximum coverage with one of the world's premier Support networks. You gain unlimited access to Support Specialists, online resources, training tools, and more. Whether you have a specific technical issue or wish to achieve a broader business goal - like automating scripts to streamline your audit reviews, or enhancing fraud detection within your organization - Premium Support provides the resources you need to implement best practices, save time, and drive performance.
Standard Support
Our commitment is to your success in using ACL technology. With Standard Support, you get the latest ACL software innovations and a portfolio of resources that can help you save time, meet challenges, and redefine performance.
Note: ACL Services and its representatives only support the most current major version (i.e. 9.x) and the immediately prior major version (i.e. 8.x) of each software product. This policy applies to all language versions of ACL software products. In addition, VICATEL's Support Terms require that all software licenses in an organization be supported under the same support service package. To ensure uninterrupted access to all ACL Support Services, customers must renew Support annually. Acquiring support after the current Support contract expires will incur a Reinstatement Penalty Fee. |
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